Strategy Statement
To enhance user engagement, a rewards program will be introduced to incentivize checkouts, encouraging more interaction with the library and fostering a sense of participation and enjoyment.
At the same time, accessibility needs will be addressed by incorporating key features such as customizable font sizes, adjustable color contrast and brightness, voice assistance, and a magnifier tool, ensuring the system is inclusive and accessible for all.
User persona
Design Principles
#1
Clearly communicate available interactions to ensure easy navigation of the self-checkout process and the new rewards program.
#2
Offer seamless in-person assistance without requiring users to approach the front desk.
#3
Prevent misuse and confusion of the system by providing clear information and notifications about the rewards program rules.
#4
Ensure the interface is customizable to meet the accessibility needs of all users. Make sure users can save the information to avoid extra steps on future interactions.
Library
Self Checkout Interface
Project info:
User research
Interface Design
Accessibility
Tools:
Figma
Research
Problem Statement:
This project summarizes the findings of a heuristic analysis conducted on the self-checkout interface of the North Vancouver District Public Library’s Parkway Branch.
The current self-checkout system at the North Vancouver District Public Library, lacks critical accessibility features and fails to engage users. While it provides basic functionality, the interface does not fully support inclusive use, particularly for seniors and youth, who form a significant part of the library’s demographic.
Additionally, the design misses opportunities to create a more engaging experience to encourage consistent and enjoyable experience.
User journey
After defining my direction, I created a user map and user flow to dive into the details of the rewards program and explore how the accessibility menu could be integrated into the interface. I began crafting scenarios that reflected how my personas would interact with the system, focusing on their goals, frustrations, and expectations. This process helped identify opportunities to address user needs and ensure the interface delivers a seamless and inclusive experience.
User flow
Prototype
The prototype focuses on introducing a rewards program to enhance user engagement, encouraging library patrons to interact with the system through activities like book checkouts, returns, and recommendations. A key feature of the design is the addition of a sub-menu dedicated to accessibility settings, language preferences, and a "Request Help" button.
This sub-menu ensures users have easy access to critical support features directly from the interface, eliminating the need to visit the front desk for assistance. By prioritizing accessibility and convenience, the prototype aims to create an inclusive and user-friendly experience for all library patrons.
